Refund policy
Return Policy
Last updated July 30, 2026
Refunds
All sales are final and no refund will be issued.
No physical returns required
Because every product is made-to-order, we do not accept physical returns. For defective, damaged, or incorrectly shipped items, we send a replacement or refund without you needing to ship anything back. Keep the original, donate it, or dispose of it as you prefer.
Photo evidence required for defect claims
For any refund or replacement based on a defective, damaged, or incorrect product, email hello@notashape.co within 30 days of delivery with your order number and a clear photo showing the issue. Claims filed without photo evidence cannot be processed.
Wrong size ordered
If you ordered the wrong size, we'll help. Because print-on-demand means every reprint costs us, we split the cost with you.
- Email hello@notashape.co within 30 days of delivery with your order number and the correct size
- We send you a code for 50% off the same SKU in your preferred size
- Order the new size using the code. You pay half; we cover half.
- Keep the original shirt. Return shipping typically costs more than a reprint.
- Not available for exchanges to a different SKU or colourway (that constitutes a new order).
Response window
We respond to all refund and return inquiries within 2 business days. If you have not heard back within that window, please check your spam folder and email us again at hello@notashape.co.
Questions
If you have any questions concerning our return policy, please contact us at: